More About the 2020 AX Conference Keynote

2020 Airport Experience® Conference Keynote Presentation

Customer Experience is Your New Competitive Advantage — What Works, What Doesn't and Why it Matters More than Ever

Presented by: David Avrin, CSP

Airports act as entire cities within a few structures. Shopping, dining, working and even sleeping and showering, all on-site. From quick connections to long-layovers, how do you capture those transient travelers and maximize the revenue opportunities during their time on-property? In this eye-opening, actionable and very entertaining presentation, popular Customer Experience expert David Avrin, will shine a light on a monumental shift in purchasing behavior and expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.​

David Avrin, CSP

2020 Airport Experience® Conference Keynote Speaker