2020 Airport Experience® Conference Keynote Presentation
Customer Experience is Your New Competitive Advantage — What Works, What Doesn't and Why it Matters More than Ever
Presented by: David Avrin, CSP
Airports act as entire cities within a few structures. Shopping, dining, working and even sleeping and showering, all on-site. From quick connections to long-layovers, how do you capture those transient travelers and maximize the revenue opportunities during their time on-property? In this eye-opening, actionable and very entertaining presentation, popular Customer Experience expert David Avrin, will shine a light on a monumental shift in purchasing behavior and expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.