FAQs

FREQUENTLY ASKED QUESTIONS

We appreciate your interest in the 2021 Airport Experience® Conference. Below you will find answers to some frequently asked questions. Don't see the answer you need? Please reach out to us - we're happy to help!

ATTENDEES

What's Included with my registration?

Your registration experience includes the following items:

  • Refreshments: Tuesday - Wednesday
  • Monday Opening Night Reception
  • Airport Tour (open to airports only) - Please opt-in in order to attend this event when you submit your registration. Attendance for this event is limited
  • Closing Event & Airport Director Awards - If you are planning to attend this event, please opt-in at the time of registration, attendance for this event is limited

Who will I meet at the Airport Experience® Conference?

The Airport Experience® Conference provides a multitude of networking opportunities to connect with a highly-coveted audience, comprised of hard-to-reach airport decision-makers and food and retail executive

I have concerns about COVID-19 guidelines, where can I find more information?

As you prepare to visit, please know that we’ve made some updates to follow the guidelines issued by CDC, state and local officials. Ensuring the safety of all exhibitors, attendees and staff at our event is our top priority and we’ve developed a full health and safety plan. Additionally, we are working with our travel partners and the Gaylord Texan to protect your health and provide you with a safe and productive environment for you to conduct business. You can find more details regarding health and safety here.

I can't make it this year, how do I sign up early for the 2022 show?

We offer an exclusive early-bird exhibitor rate to those that sign up for the conference early and pay the 50% deposit. To secure your booth space, please stop by the 2021 AX Hub booth during exhibit hall hours and secure your participation with our business development team.

Is there a virtual component to the in-person event?

We will not be offering the content or experiences of the conference virtually at this time however we encourage you to visit the Airport Experience® Virtual Hub for relevant content and consider subscribing to one of our memberships to explore the resources that matter to your business the most.

How long is the Experience Hall open?

Sunday, August 15: Airport Tour & Set Up
Monday, August 16: 6:30 pm - 8:00 pm
Tuesday, August 17: 8:00 am - 6:00 pm
Wednesday, August 18: 8:00 am - 2:00 pm

How do I participate in the Schmooze Sessions?

The Schmooze Sessions are brief, speed dating-like meetings where attendees have a great opportunity to meet face-to-face with participating airport representatives, developers, and food and retail operators. To qualify to participate in the Schmooze Sessions, you must already be a registered conference attendee. Those who have registered will receive an email invitation to participate in the Schmooze Sessions with the date and time when the selection process will go live.

What type of clothing should I wear to the conference?

We encourage attendees to wear business-casual attire during the day and cocktail attire for evening events, such as the Opening Night Reception and the Awards Dinner.

What is the badge cancellation policy if I cannot attend?

Cancellations received in writing on or before July 12, 2021 are fully refundable but will be subject to a $300 processing fee. All registrants must submit payment in full 2 weeks prior to the start of the event. If payment is not received prior to the event, you will not be allowed admittance into the event.

Cancellations received in writing after July 12, 2021 will be refunded 50% of registration or attendees will have the option to rollover their registration to the 2022 event.
No refunds will be allowed after August 1, 2021. Non-payment or non-attendance does not constitute cancellation. Substitutions may be made at any time for confirmed, paid registrants. Notice of substitution must be made in writing and sent to [email protected].

Airport Experience® Conference reserves the right to make changes to the program at any time. In the event of a postponement, attendees will have the option to rollover their registration to the new dates or receive a full refund.


EXHIBITORS​

How do I order items for my exhibit space such as carpet, tables, chairs, electricity, etc.?​

As a registered exhibitor you should have received an exhibitor kit from Kevin Phillips at US Tradeshows. This manual contains all of the information you need to order these items directly from US Tradeshows, as well as need-to-know information on the conference & exhibition. To contact Kevin Phillips directly, please email [email protected].

When is move-in/move-out for the Airport Experience® Conference?

Move in is Sunday, August 15 at 1pm and move out is Wednesday, August 18 at 2pm. 

How long will it take me to set up my booth?

While it varies based on the complexity of your booth/exhibit-space layout, we recommend that you allow yourself ample time to set up your space. ALL booths must be ready for the show by 5:00PM on Monday evening. Any booths not yet set up will incur forced labor costs by AX and US Tradeshows, in order to finish the installation.

Do I need to be at my booth the entire time the Experience Hall is open?

While we encourage all exhibitors to continuously have their booths manned, there are peak hours during which we suggest your booths be appropriately staffed and there will be optimal periods to sample.

When is booth tear-down?

Booth tear-down begins on Wednesday afternoon at 2:00PM. Due to the continuous flow of attendees and business being conducted on the show floor, early teardowns are strictly prohibited and subject to fines.

What are some suggestions for having a productive conference?

Engage, engage, engage. Speak to as many airports and operators as you come across, regardless of whether you feel they are someone you would be interested in partnering with. The airport food and retail industry is a very close-knit community. You never know when or where an introduction will be made or an opportunity will be revealed.

As an exhibitor, sample or raffle. If you are a food concept, sample your product or showcase its preparation. Collect business cards to do a prize drawing and work with us to announce winners in the Experience Hall.

I received a potential spam email regarding the purchase of attendee data for the event. What should I do?
Airport Experience® News & Conference does not rent or sell the attendee list. If you receive an email regarding attendee list rentals, please forward the email to Amanda Gochee at [email protected].