Wednesday, March 3, 2021
12:15 pm - 1:35 pm EST
Best Practices From The Experts, Part 2
A series of Ted Talks-style presentations on the latest thinking from experts. Each presentation will be 10-15 minutes, followed by 5-10 minutes of Q&A.
Session 1, 12:15 pm – 12:35 pm EST
Leo Carrington will share research from Credit Suisse on global airport concessions trends and assess expected passenger demands in a post-pandemic environment.
Speaker: Leo Carrington, Travel and Leisure Research Lead, Credit Suisse
Session 2, 12:45 pm – 1:05 pm EST
Lewis Allen will tap into his global experience in travel retail to offer insight into how airport retail will need to evolve in order to thrive in the coming years.
Speaker: Lewis Allen, Senior Director, Portland Design Associates
Session 3, 1:15 pm – 1:35 pm EST
Robert Firpo-Cappiello will share data from two recent Hospitality Technology studies, spotlighting restaurant customer demand for contactless transactions, efficiency, and health and safety — and the tech roadmaps and implementations that restaurant operators are considering for 2021.
Speaker: Robert Firpo Cappiello, Editor-in-Chief, Hospitality Technology Magazine
2:00 pm - 3:15 pm EST
Concessionaire Roundtable, Part 1: F&B
sponsored by Qdoba
Representatives from the major F&B operators convene for a moderated discussion on the way forward for airport concessions and airport-concessionaire relationships, as well as dining trends for the post-pandemic traveler.
Speakers: Carlos Bernal, CEO, Areas USA; Steve Johnson, President and CEO, HMSHost; Jamie Obletz, President, Travel, Delaware North; and Michael Svagdis, CEO, SSP America.
Moderator: Carol Ward, Editor-in-Chief, Airport Experience News.
3:45 pm - 5:00 pm EST
Concessionaire Roundtable, Part 2: Retail
The conversation continues with leaders in North American Travel Retail. This session will examine airport-concessionaire relationships and also delve into challenges facing specialty retail going forward.
Speakers: David Charles, President and COO, Marshall Retail Group; Raymond Kayal, Jr., President and CEO, NewsLink Management Group, LLC; Gregg Paradies, President and CEO, Paradies Lagardère; and Brian Quinn, Executive Vice President, Chief Operating Officer, Hudson.
Moderator: Andrew Tellijohn, Senior Writer, Airport Experience News