Airport Experience Conference 2021 Agenda

2021 Airport Experience Conference Agenda

 

We’re looking forward to welcoming you back to reconnect and reignite the industry! Please check this page frequently as events, information and details will be updated regularly leading up to the event.

All events are open to badge holders unless otherwise noted.
*Dates and time are subject to change.



View the Schedule By Day: 
Sunday  |  Monday  |  Tuesday  |  Wednesday 

Sunday, August 15

Sunday, August 15
11:00 AM - 1:00 PM
Location: Tate Pre-Function

Registration Desks Open

  • Registration Desk & Lanyards Sponsored by Delaware North 
  • Hotel Key Cards Sponsored by Paradies Lagardère 
  • Germicidal Irradiation Sponsored by IP Programs 
  • Digital Signage Sponsored by Grab + AtYourGate 
  • Registration Bags Sponsored by Hudson 
  • Conference WiFi Sponsored by REEF Kitchens 
  • Pocket Agenda Sponsored by WHSmith - InMotion - Marshall Retail Group 
     
Sunday, August 15
12:45 PM - 5:30 PM
Location: Tate Pre-Function 

Airport Tours
Space is limited. You must add this event to your registration to participate. Confirmation required.

Join us for tours of Dallas/Fort Worth International Airport and Dallas Love Field.  


Buses will leave the Gaylord Texan at 12:45 PM for Dallas/Fort Worth International Airport (DFW). The DFW tour will run until approximately 2:30 PM, at which point buses will transport attendees from DFW to Dallas Love Field (DAL) for the second leg of this two-airport tour*. The DAL tour will run from 3:15 PM - 5:30 PM, after which buses will transport attendees to the Gaylord.  

*A single bus will run from DFW back to the Gaylord for those opting out of the DAL tour. 
 

  • Sponsored by Dallas/Fort Worth International Airport and Dallas Love Group  

Monday, August 16

Monday, August 16
7:30 AM - 3:30 PM
Location: Tate Pre-Function and Longhorn EF

Registration Desks Open

  • Registration Desk & Lanyards Sponsored by Delaware North 
  • Hotel Key Cards Sponsored by Paradies Lagardère 
  • Germicidal Irradiation Sponsored by IP Programs 
  • Digital Signage Sponsored by Grab + AtYourGate
  • Registration Bags Sponsored by Hudson
  • Conference WiFi Sponsored by REEF Kitchens
  • Pocket Agenda Sponsored by WHSmith - InMotion - Marshall Retail Group 
     
Monday, August 16
8:00 AM – 9:30 AM
Location: High Plains 1

Session 1: Women in Leadership Breakfast

AXN’s first-ever women-centric event focuses on the strides and achievements made by women in the airports and concessions fields. Join Team AXN and our valued sponsors as we spotlight the current leaders in our industry and assess the pathways to expanded influence for the next generation of female executives in our industry.

Space is limited. You must add this event to your registration to participate. Confirmation required.

Moderator:
Melissa K. Montes,
Publisher and Portfolio Director, Airport Experience News 

Panelists:  
Zenola Campbell,
Vice President of Concessions, Dallas/Fort Worth International Airport;  
Pilar Guzman Zavala, CEO, Half Moon Empanadas;  
Rhonda Hamm-Niebruegge,
Executive Director, St. Louis Lambert International Airport 

Monday, August 16
8:30 AM - 9:30 AM
Location: Tate Pre-Function 
Breakfast 
  • Sponsored by The Grove
Monday, August 16
9:30 AM - 10:00 AM  
Location: Tate Pre-Function 

Networking Break 

Monday, August 16
10:00 AM - 11:00 AM
Location: Tate B 

Session 2: Diversity and Inclusion For A Better Workforce

Fostering diversity and inclusion in the workforce takes more than simply compliance with the law. Learn how airports and companies are building a more inclusive culture and improving team engagement in the process. Our panelists will discuss their organization’s approach to combatting bias in decision-making, hiring, promotions and retention, and will share strategies for ensuring that all employees see a clear growth path within the organization. 

Moderator:  
Melissa K. Montes, Publisher and Portfolio Director, Airport Experience News 

Panelists:  
Jamie Rhee, Commissioner, Chicago Department of Aviation 
Joe Thornton, Executive Vice President and Chief Operating Officer, HMSHost 
Floria Washington, Program Manager, Learning/Development, Diversity & Inclusion, Columbus Regional Airports Authority

  • General Session Room Sponsored by Inspire Brands
Monday, August 16
11:00 AM - 12:00 PM
Location: Tate B 

Session 3: ACDBE Program Challenges

The pandemic hit hard across our industry but none were more impacted than the ACDBE companies operating concessions in airports. The lack of physical assets, the inability to borrow money and other factors are making mere survival a massive challenge. This panel will bring experts together to assess which broad-based program changes are needed to move the program forward post-pandemic.  

Moderator: 
Warner Session, 
Founder, Session Law Firm

Panelists:
Pady Regnier, 
CEO & Founder, Airport Retail Group LLC
Nicholas Crews, President, CEO and Managing Partner, Crews Hospitality; and President and CEO of Nicholas & Associates 
Adrian Beard, President, Whitman May Enterprises Inc. 

 

  • General Session Room Sponsored by Inspire Brands
Monday, August 16
12:00 PM - 2:00 PM 
Location: High Plains 1 

Property Managers’ Luncheon

Airports only

  • Sponsored by HMSHost
Monday, August 16
2:00 PM - 3:00 PM
Location: Tate B 

Session 4: Airport Opportunities

Airport terminal construction and renovation has slowed considerably due to the pandemic and resulting downturn in passenger traffic, but there are still major projects pushing ahead throughout North America. In this session airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.  

Participating Airports: 
Baltimore/Washington International Thurgood Marshall Airport
Dallas/Fort Worth International Airport 
San Diego International Airport 
Oakland International Airport 
Los Angeles International Airport (presented by URW) 
Salt Lake City International Airports

 

  • General Session Room Sponsored by Inspire Brands 
  • Session Sponsored by Mission Yogurt
Monday, August 16
3:00 PM - 3:30 PM 
Location: Tate Pre-Function 

Refreshment And Networking Break  

  • Sponsored by PepsiCo
Monday, August 16
3:30 PM - 4:30 PM 
Location: Tate B 

Session 5: Business Pitch Showcase 

Witness a handpicked group of participants present their concepts before a panel of industry professionals for an assessment of their companies’ viability in the airport environment. 

Session to be followed by invite-only cocktail party for participants and judges.

  • General Session Room Sponsored by Inspire Brands 
  • Cocktail Party Sponsored by Canteen Spirits
Monday, August 16
6:30 PM - 8:00 PM 
Location: Longhorn EF 

Opening Night Reception In Experience Hall 

Open to All-Access Badge Holders

  • Experience Hall Grand Opening Sponsored by Fraport USA
  • Experience Hall Sponsored by The Barber Shop Marketing & Promotions 

Tuesday, August 17
Tuesday, August 17
7:30 AM - 3:30 PM
Location: Tate Pre-Function and Longhorn EF 

Registration Desks Open

  • Registration Desk & Lanyards Sponsored by Delaware North 
  • Hotel Key Cards Sponsored by Paradies Lagardère 
  • Germicidal Irradiation Sponsored by IP Programs 
  • Digital Signage Sponsored by Grab + AtYourGate
  • Registration Bags Sponsored by Hudson 
  • Conference WiFi Sponsored by REEF Kitchens 
  • Pocket Agenda Sponsored by WHSmith - InMotion - Marshall Retail Group
     
Tuesday, August 17
7:30 AM - 6:00 PM
Location: Longhorn EF 
Experience Hall Open 
  • Experience Hall Sponsored by The Barber Shop Marketing & Promotions 
Tuesday, August 17
7:30 AM - 8:30 AM
Location: Longhorn EF 

Breakfast and Networking in the Experience Hall

  • Breakfast Sponsored by Areas USA
Tuesday, August 17
8:45 AM - 9:00 AM
Location: Tate B 

Opening Remarks

Melissa Montes, Publisher and Portfolio Director, Airport Experience News
Ken Buchanan, Executive Vice President, Revenue Management and Customer Experience, Dallas/Fort Worth International Airport

  • General Session Room Sponsored by Inspire Brands
Tuesday, August 17
9:00 AM - 10:00 AM
Location: Tate B 

Session 6: Keynote Address

Escape Velocity: Reimagination in a Time of Change

Talk of an eventual “return” to the way things were is unrealistic. Instead of preserving our tried-and-true ways of doing things, we must adapt and innovate quickly, and in real time to what will be an entirely new world. Erica Orange will put these changes within a broader context and discuss several emerging trends that are shaping and impacting the future. Using macro technological, sociocultural, and economic trends as a catalyst, she will talk about how the major growth areas will uncover both the short- and long-term opportunities of tomorrow, and how all will transform the current landscape.

Speaker: Erica Orange, Executive Vice President & Chief Operating Officer, The Future Hunters 

 

  • General Session Room Sponsored by Inspire Brands
  • Keynote Address Sponsored by Mission Yogurt
Tuesday, August 17
10:00 AM - 11:00 AM
Location: Longhorn EF 
 

Refreshment and Networking Break in the Experience Hall

Tuesday, August 17
10:15 AM - 10:35 AM
Location: Longhorn EF - AXiNnovation Theater
EXPERIENCE HALL EVENT: 

Transforming Today's Restaurant Delivery Business Model 


With best-in-class tech-enabled logistics, and one-of-a-kind executional flexibility, REEF Kitchens are transforming today's restaurant delivery business model. Providing innovative ghost kitchen designs, for single or multiple concepts, REEF has partnered with top global, national, and regional brands to revolutionize technology, food prep and delivery to customers. These systems and unique delivery model are proven daily within REEF's ecosystem of ghost kitchens across North America, Europe, and the Middle East. REEF Kitchens is a well-funded industry leader in the flourishing restaurant delivery segment. Find out what plans REEF has next for revolutionizing airport foodservice via its reowned ghost kitchen approach. 
  • Sponsored by REEF Kitchens
Tuesday, August 17
10:40 AM - 10:55 AM
Location: Longhorn EF - AXiNnovation Theater
EXPERIENCE HALL EVENT: 

Attract & Retain by Boosting Employee Engagement & Sparking Customer Delight! 

We've seen the headlines and felt the effects the pandemic has had on the shrinking workforce. Take proactive measures to engage your employees by creating effective retention plans. Join Lise D'Andrea, President & CEO of CXE, Inc., as she shares best practices of appreciation, coaching, and training to boost employee engagement and spark customer delight!
  • Sponsored by CXE, Inc.
Tuesday, August 17
11:00 AM - 12:15 PM
Location: Longhorn EF - AXiNnovation Theater

EXPERIENCE HALL EVENT: 

Changing Consumer Landscape: The Future of the Airport Guest Experience, Digital Innovation + A Commitment to Restoring Confidence in Travel 


The past year was a year like no other, significantly impacting the airport industry and traveler experience across the globe. 2020 demanded a paradigm shift with increased safety measures, changing traveler behaviors and the need for technology solutions. This paradigm shift accelerated the speed at which consumers adopt both existing and new digital offerings, created new consumer travel expectations and new opportunities to enhance the airport guest experience. Hear from this unique group of innovative thought leaders about unique digital solutions implemented, key learnings, new trends, and what the future holds. They will share how they see the evolution of technology through the travel experience and how the entire ecosystem can work together to strengthen the travel experience, rebuild confidence and adapt to a changing landscape.

Speakers: 
Chris Gwilliam, 
Vice President of Business Development, Airport Dimensions 
Jeff Livney, Chief Experience Officer, Servy 
Chris Hartman, Chief Experience Officer, AtYourGate 
Eileen Hanson, Senior Vice President, Commercial Strategy, Unibail-Rodamco-Westfield 
Zenola Campbell, Vice President, Concessions, Dallas Fort Worth International Airport 
Dana Pouwels, Lounge General Manager, JPMorgan Chase 

  • Sponsored by Airport Dimensions + Servy
Tuesday, August 17
12:15 AM - 1:30 PM
Location: Longhorn EF 

Lunch In The Experience Hall 

  •  Sponsored by Qdoba
Tuesday, August 17
12:30 PM - 2:00 PM
Location: Longhorn EF

AX 2022 Experience Hall Sales Office Hours 

Get a jump on 2022! Meet with AXN Biz Dev Team to select your 2022 Experience Hall exhibit space and view sponsorship offerings.
  • Sales Office Styled by Ideation Design Group 

Tuesday, August 17
1:30 PM - 4:30 PM
Location: Tate B 


Session 7:
1:30 PM- 2:20 PM
Location: Tate B 


















Session 8:
2:30 PM - 3:20 PM

Location: Tate B 




















Session 9:
3:30 PM - 4:30 PM

Location: Tate B 

Sessions 7-9: PANEL SERIES: Creating a New Airport-Concessionaire Relationship Paradigm

Session 7: Labor And The Cost of Operating In Airports 

The nascent recovery of air travel and airport concessions has brought an unexpected challenge in the form of labor shortages. Working in an airport requires an extra level of commitment, and increasingly workers are choosing street locations instead. Concessionaires must pay a premium to the street and that fact, coupled with rising minimum wages in many cities and states, makes labor a monumental challenge. What incentives will lure workers back? And in this environment, are street pricing policies realistic? 

Moderator: Ken Buckner, Concessions Planning Consultant, Unison Consulting

Speakers: 
Jim DeCock, Director, Revenue Generation & Partnership Development (Interim), San Diego International Airport
Dawn Hunter, Director of Aviation Commercial, Seattle-Tacoma International Airport  
Brian Quinn, Deputy CEO, Hudson 
Richard Schneider, COO, Areas USA

 

Session 8: Capital Conundrum 

The pain points that have long been a part of operating as a concessionaire in an airport have been exacerbated in recent months due to the pandemic and resulting downturn in traffic. Concessionaires say they are tapped out. Should the typical capital requirements – build-out costs, mid-term refurbishments, base building investments – be adjusted? Should lease terms be adjusted? 

Moderator: Andy Weddig 

Speakers: 
David Charles, President and COO, Marshall Retail Group 
John Cugasi, Vice President of Marketing, Paradies Lagardère 
Charlene Reynolds, Assistant Aviation Director, Phoenix Sky Harbor International Airport 
Robert Salarano, Airport Properties Manager, St. Louis Lambert International Airport 

 

Session 9: Lease Agreements and the Future of the MAG

Most in the industry would agree that the pandemic has exposed some serious flaws in the lease agreements governing partnerships between airports and concessionaires. Most notably, the inclusion of a minimum annual guarantee, or MAG, has come under scrutiny. Airports and concessionaires generally agree that a new approach is in order but thus far there is no agreement on the best way forward

Moderator: Alan Gluck 

Speakers: 
Zenola Campbell, Vice President of Concessions, Dallas/Fort Worth International Airport 
Marlene Coleman, Concessions Director, Hartsfield-Jackson Atlanta International Airport 
Bryan Loden, Vice President of Business Development, HMSHost 
Patrick Murray, Executive Vice President, SSP America 

  • General Session Room Sponsored by Inspire Brands  
Tuesday, August 17
4:30 PM - 6:00 PM
Location: Longhorn EF 

Experience Hall Happy Hour

  • Happy Hour Sponsored by Jackmont Hospitality 
Tuesday, August 17
6:00 PM
Location: Longhorn EF 
Experience Hall Closing 
  • Experience Hall Sponsored by The Barbershop Marketing & Promotions
Tuesday, August 17
7:00 PM

Speakers’ Dinner

Invitation Only

  • Sponsored by SSP America

Wednesday, August 18
Wednesday, August 18
7:30 AM - 12:00 PM
Location: Tate Pre-Function and Longhorn EF 

Registration Desks Open

  • Registration Desk & Lanyards Sponsored by Delaware North 
  • Hotel Key Cards Sponsored by Paradies Lagardère 
  • Germicidal Irradiation Sponsored by IP Programs 
  • Digital Signage Sponsored by Grab + AtYourGate
  • Registration Bags Sponsored by Hudson 
  • Conference WiFi Sponsored by REEF Kitchens
  • Pocket Agenda Sponsored by WHSmith - InMotion - Marshall Retail Group 
Wednesday, August 18
8:00 AM - 2:00 PM
Location: Longhorn EF 
Experience Hall Open 
  • Experience Hall Sponsored by The Barber Shop Marketing & Promotions 
Wednesday, August 18
8:00 AM - 9:00 AM
Location: Longhorn EF 

Breakfast and Networking in the Experience Hall

  • Sponsored by VRH Construction 
Wednesday, August 18
8:15 AM - 9:45 AM
Location: Longhorn EF

AX 2022 Experience Hall Sales Office Hours 

Get a jump on 2022! Meet with AXN Biz Dev Team to select your 2022 Experience Hall exhibit space and view sponsorship offerings.
  • Sales Office Styled by Ideation Design Group 
Wednesday, August 18
9:00 AM - 10:15 AM
Location: Tate B 

Session 10: Directors Panel

AXN’s annual panel of airport directors brings together some of the industry’s most dynamic leaders for a discussion on key challenges and opportunities. This year’s group will discuss the latest on pandemic recovery, infrastructure financing, revenue generation, customer service strategies, technology and more.

Moderator: Carol Ward, Editor-In-Chief, Airport Experience News 

Speakers: 
Mark Gale, CEO and Director of Aviation, Fort Lauderdale-Hollywood International Airport 
Jamie Rhee, Commissioner, Chicago Department of Aviation 
Tom Ruth, President and CEO, Edmonton Airports 
Cathryn Stephens, Acting Airport Director, Eugene Airport   

 

  • General Room Sponsored by Inspire Brands 
  • Sponsored by HMSHost
Wednesday, August 18
10:15 AM - 11:00 AM 
Location: Longhorn EF 
 

Refreshment and Networking in the Experience Hall

  • Sponsored by PepsiCo
Wednesday, August 18
11:00 AM - 11:30 AM
Location: Longhorn EF -AXiNnovation Theater

 

EXPERIENCE HALL EVENT: 

Airline One-on-One 


Not unline airports and concessionaires, airlines have had to pivot in the wake of the pandemic. Route structures have changed dramatically as carriers seek to capitalize on pent-up demand from leisure travelers while business and international travel remain soft. Andrea Goodpasture, Airport Affairs Director for Southwest Airlines, will offer her views in a one-on-one conversation with AXN's Andrew Tellijohn. 

Wednesday, August 18
12:15 PM - 1:00 PM
Location: Longhorn EF - AXiNnovation Theater
 

EXPERIENCE HALL EVENT: 

Content Driving Commerce 


Television is an integral element of the airport environment. A consolidated airport television network ensures consistent, high quality, uplifting programming that engages and relaxes passengers, drives additional airport revenue, and invites travelers to explore everything each city has to offer. Premium content is just the beginning, too - with innovation in tech + data, and unique digital and experiential opportunities, today's airport television is so much more than just a screen. Join airport authorities and the operators of the biggest airport television network as they discuss the multi-faceted value of airport television in developing airport business and ensuring the best possible airport experience. 

  • Sponsored by ReachTV
Wednesday, August 18
1:00 PM - 2:00 PM
Location: Longhorn EF 
 

Lunch in the Experience Hall

  • Sponsored by LaTrelle's Management 
Wednesday, August 18
2:00 PM
Location: Longhorn EF 
 

Experience Hall Closing

  •  Experience Hall Sponsored by The Barber Shop Marketing & Promotions
Wednesday, August 18
2:30 PM - 3:30 PM
Location: High Plains 1 
 

Session 12A: Schmooze Time For Airports And Concessionaires: Part 1

Airports and concessionaires meet at scheduled times for one-on-one discussions, speed-dating style.

  • Sponsored by MAG USA
Wednesday, August 18
3:30 PM - 3:45 PM
Location: High Plains 1

Refreshment And Networking Break

  • Sponsored by PepsiCo
Wednesday, August 18
3:45 PM - 4:30 PM
Location: High Plains 1 
 

Session 12B: Schmooze Time For Airports And Concessionaires: Part 2

Airports and concessionaires meet at scheduled times for one-on-one discussions, speed-dating style.

  • Sponsored by MAG USA
Wednesday, August 18
6:15 PM - 7:30 PM
Location: Tate B  
 

AX Closing Event 

Join us for cocktails to celebrate the wrap-up of the 2021 AX Conference! In this year’s program, we will honor AXN’s 2020 Directors of the Year, plus the 2021 Property Manager of the Year and a special new recognition to be revealed at the event. 

  • Sponsored by ReachTV

Register Today!