Airport Experience Conference 2021 Agenda

2021 Airport Experience Conference Agenda

 

We’re looking forward to welcoming you back to reconnect and reignite the industry! Please check this page frequently as events, information and details will be updated regularly leading up to the event.

All events are open to badge holders unless otherwise noted.
*Dates and time are subject to change.



View the Schedule By Day: 
Sunday  |  Monday  |  Tuesday  |  Wednesday 

Sunday, August 15

Sunday, August 15
11:00 AM - 3:00 PM

Registration Desks Open

Sunday, August 15
1:00 PM - 4:00 PM 

Airport Tour

Space is limited. You must add this event to your registration to participate. Confirmation required.


Monday, August 16

Monday, August 16
7:30 AM - 3:30 PM

Registration Desks Open

Monday, August 16
8:00 AM – 9:30 AM

Session 1: Women in Leadership Breakfast

AXN’s first-ever women-centric event focuses on the strides and achievements made by women in the airports and concessions fields. Join Team AXN and our valued sponsors as we spotlight the current leaders in our industry and assess the pathways to expanded influence for the next generation of female executives in our industry.

Space is limited. You must add this event to your registration to participate. Confirmation required.

Monday, August 16
9:30 AM - 10:00 AM  

Refreshment and Networking Break 

Monday, August 16
10:00 AM - 11:00 AM

Session 2: PANEL: Diversity and Inclusion For A Better Workforce

Fostering diversity and inclusion in the workforce takes more than simply compliance with the law. Learn how airports and companies are building a more inclusive culture and improving team engagement in the process. Our panelists will discuss their organization’s approach to combatting bias in decision-making, hiring, promotions and retention, and will share strategies for ensuring that all employees see a clear growth path within the organization. 

Monday, August 16
11:00 AM - 12:00 PM

Session 3: PANEL: ACDBE Program Challenges

The pandemic hit hard across our industry but none were more impacted than the ACDBE companies operating concessions in airports. The lack of physical assets, the inability to borrow money and other factors are making mere survival a massive challenge. This panel will bring experts together to assess which broad-based program changes are needed to move the program forward post-pandemic.  

Monday, August 16
12:00 PM - 2:00 PM 

Property Managers’ Luncheon

Airports only

Monday, August 16
2:00 PM - 3:00 PM

Session 4: Airport Opportunities

Airport terminal construction and renovation has slowed considerably due to the pandemic and resulting downturn in passenger traffic, but there are still major projects pushing ahead throughout North America. In this session airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.  

Monday, August 16
3:00 PM - 3:30 PM 

Refreshment And Networking Break  

Monday, August 16
3:30 PM - 4:30 PM 

Session 5: Business Pitch Showcase 

Witness a handpicked group of participants present their concepts before a panel of industry professionals for an assessment of their companies’ viability in the airport environment. 

Monday, August 16
4:45 PM - 5:45 PM 

MATCH! 

Exclusive event for MATCH participants only. 

Monday, August 16
6:30 PM - 8:00 PM 

Opening Night Reception In Experience Hall 

Open to All-Access Badge Holders


Tuesday, August 17
Tuesday, August 17
7:30 AM - 3:30 PM

Registration Desks Open

Tuesday, August 17
7:30 AM - 8:30 AM

Breakfast and Networking in the Experience Hall

Tuesday, August 17
8:45 AM - 9:00 AM

Opening Remarks

Tuesday, August 17
9:00 AM - 10:00 AM

Session 6: Keynote Address
Escape Velocity: Reimagination in a Time of Change


Talk of an eventual “return” to the way things were is unrealistic. Instead of preserving our tried-and-true ways of doing things, we must adapt and innovate quickly, and in real time to what will be an entirely new world. Erica Orange will put these changes within a broader context and discuss several emerging trends that are shaping and impacting the future. Using macro technological, sociocultural, and economic trends as a catalyst, she will talk about how the major growth areas will uncover both the short- and long-term opportunities of tomorrow, and how all will transform the current landscape.

Speaker: Erica Orange, Executive Vice President & Chief Operating Officer, The Future Hunters 

Tuesday, August 17
10:00 AM - 11:00 AM

Refreshment and Networking Break in the Experience Hall

Tuesday, August 17
11:00 AM - 12:15 PM

EXPERIENCE HALL EVENT: 

Details to come

Tuesday, August 17
12:15 PM - 1:30 PM

Lunch In The Experience Hall 

Tuesday, August 17
1:30 PM - 4:30 PM



Session 8:
1:30 PM- 2:20 PM



Session 9:
2:30 PM - 3:20 PM



Session 10:
3:30 PM - 4:30 PM

Sessions 8-10: PANEL SERIES: Creating a New Airport-Concessionaire Relationship Paradigm

Session 8: Labor And The Cost of Operating In Airports 

The nascent recovery of air travel and airport concessions has brought an unexpected challenge in the form of labor shortages. Working in an airport requires an extra level of commitment, and increasingly workers are choosing street locations instead. Concessionaires must pay a premium to the street and that fact, coupled with rising minimum wages in many cities and states, makes labor a monumental challenge. What incentives will lure workers back? And in this environment, are street pricing policies realistic? 

Session 9: Capital Conundrum 

The pain points that have long been a part of operating as a concessionaire in an airport have been exacerbated in recent months due to the pandemic and resulting downturn in traffic. Concessionaires say they are tapped out. Should the typical capital requirements – build-out costs, mid-term refurbishments, base building investments – be adjusted? Should lease terms be adjusted? 

Session 10: Lease Agreements and the Future of the MAG

Most in the industry would agree that the pandemic has exposed some serious flaws in the lease agreements governing partnerships between airports and concessionaires. Most notably, the inclusion of a minimum annual guarantee, or MAG, has come under scrutiny. Airports and concessionaires generally agree that a new approach is in order but thus far there is no agreement on the best way forward

Tuesday, August 17
4:30 PM - 6:00 PM

Experience Hall Happy Hour

Tuesday, August 17
7:00 PM

Speakers’ Dinner

Invitation Only

Wednesday, August 18
Wednesday, August 18
7:30 AM - 12:00 PM

Registration Desks Open

Wednesday, August 18
8:00 AM - 9:00 AM

Breakfast and Networking in the Experience Hall

Wednesday, August 18
9:00 AM - 10:15 AM

Session 11: Directors Panel

AXN’s annual panel of airport directors brings together some of the industry’s most dynamic leaders for a discussion on key challenges and opportunities. This year’s group will discuss the latest on pandemic recovery, infrastructure financing, revenue generation, customer service strategies, technology and more.  

Wednesday, August 18
10:15 AM - 11:00 AM 

Refreshment and Networking in the Experience Hall

Wednesday, August 18
11:00 AM - 12:00 PM

Session 12: Airlines Strategies Post-Pandemic 

Not unlike airports and concessionaires, airlines have had to pivot in the wake of the pandemic. Route structures have changed dramatically as carriers seek to capitalize on pent-up demand from leisure travelers while business and international travel remain soft. In this panel, airline executives will discuss their short-and long-term business strategies and how those strategies will impact the airports they serve. 

Wednesday, August 18
12:00 PM - 1:00 PM

Refreshment And Networking Break In The Experience Hall   

Wednesday, August 18
1:00 PM - 2:00 PM

Lunch in the Experience Hall

Wednesday, August 18
2:00 PM

Experience Hall Closing

Wednesday, August 18
2:30 PM - 3:30 PM

Session 13A: Schmooze Time For Airports And Concessionaires: Part 1

Airports and concessionaires meet at scheduled times for one-on-one discussions, speed-dating style.

Wednesday, August 18
3:30 PM - 3:45 PM

Refreshment And Networking Break

Wednesday, August 18
3:45 PM - 4:30 PM

Session 13B: Schmooze Time For Airports And Concessionaires: Part 2

Airports and concessionaires meet at scheduled times for one-on-one discussions, speed-dating style.

Wednesday, August 18
6:15 PM - 7:30 PM

AXN Closing Event 

Register Today!