2022 AXC Agenda
All events are open to badge holders unless otherwise noted.
*Dates and time are subject to change.
View the Schedule By Day:
Sunday | Monday | Tuesday | Wednesday
Sunday, February 27 | |
Sunday, February 27 2:30 PM - 4:00 PM |
Registration Desks Open Registration Desk & Lanyards Sponsored by Delaware North |
Sunday, February 27 4:00 PM - 6:00 PM Location: Sebastian I 1 & 2 |
Orlando Airport Tour Reception Sponsored by Orlando International Airport |
Monday, February 28 | |
Monday, February 28 |
Registration Desks Open Registration Desk & Lanyards Sponsored by Delaware North |
Monday, February 28 7:30 AM – 9:00 AM Location: Sebastian I 1 & 2 |
Session 1: Women in Leadership Breakfast Space is limited. You must add this event to your registration to participate. Confirmation required. |
Monday, February 28 8:00 AM - 9:00 AM Location: Panzacola Foyer |
Breakfast
Breakfast Sponsored by The Grove |
Monday, February 28 9:00 AM - 9:15 AM Location: Panzacola Foyer |
Networking Break |
Monday, February 28 9:15 AM - 9:30 AM Location: Panzacola |
Opening Remarks
Speaker: Melissa K. Montes, Publisher, Airport Experience® News General Session Room Sponsored by ReachTV |
Monday, February 28 9:30 AM - 10:30 AM Location: Panzacola |
Session 2: The pandemic served as an accelerant for a digital revolution that was already underway. As the crisis eases and travel returns, airports and operators will see a shift in the demands of passengers. Futurist Brian Solis shares his insights on designing brands for "Generation C" (Connected Customers), and also assesses the impact of the pandemic on the consumer mindset. |
Monday, February 28 10:30 AM - 10:45 AM Location: Panzacola Foyer |
Networking Break Coffee Sponsored by The Coffee Bean & Tea Leaf |
Monday, February 28 10:45 AM - 11:45 AM Location: Panzacola |
Session 3: Airport of the Future. Tomorrow's Traveler. Tomorrow's Airport Experience. As airports look to develop and adapt to the needs of travelers in the post-pandemic world, decision making can be challenging. In this session, data findings from a recently commissioned independent travel survey will be shared, along with a series of insights that will help inform and transform the roadmaps of airport concessions. The findings will be discussed by a panel of innovators, already ahead of the curve on leading the transformation to the future airport experience. |
Monday, February 28 12:00 PM - 2:00 PM Location: Sebastian I 1 & 2 |
Property Managers’ Luncheon Airports only |
Monday, February 28 2:00 PM - 3:30 PM Location: Panzacola |
Session 4: Trends Mixer: What To Expect As The Industry Evolves The tumult of the past two years has upended standard operating procedures, forcing rapid change in an industry that is already in constant evolution. In this session, a range of experts will discuss everything from food and retail trends to tech advancements to airline strategies and more. |
Monday, February 28 3:30 PM - 3:45 PM Location: Panzacola Foyer |
Refreshment And Networking Break |
Monday, February 28 3:45 PM - 5:00 PM Location: Panzacola |
Session 5: Business Pitch Showcase Witness a handful of creative entrepreneurs pitch their concept to a panel of experienced airport and concessions operators who will then provide feedback on the viability of those ideas in the airport environment. |
Monday, February 28 6:30 PM - 8:00 PM Location: Sebastian |
Opening Night Reception In Experience Hall Open to All-Access Badge Holders |
Tuesday, March 1 | |
Tuesday, March 1 8:00 AM - 3:30 PM Location: Sebastian Registration |
Registration Desks Open Registration Desk & Lanyards Sponsored by Delaware North |
Tuesday, March 1 8:15 AM - 9:30 PM Location: Sebastian |
Experience Hall Open
Experience Hall Sponsored by Areas USA |
Tuesday, March 1 8:15 AM - 9:30 AM |
Breakfast and Networking in the Experience Hall |
Tuesday, March 1 8:30 AM - 9:30 AM Location: Sebastian |
2023 Experience Hall Sales Office Hours
Get a jump on 2023! Meet with the AXN Biz Dev Team to select your 2023 Experience Hall exhibit space and view sponsorship offerings. |
Tuesday, March 1 9:30 AM - 10:30 AM Location: Sebastian I 1 & 2 |
Schmooze: Part 1 |
Tuesday, March 1 10:30 AM - 10:45 AM Location: Sebastian I 1 & 2 Foyer |
Refreshment Break |
Tuesday, March 1 10:45 AM - 11:30 AM Location: Sebastian I 1 & 2 |
Schmooze: Part 2 The fun continues with more networking opportunities. In this event, airports and concessionaires meet at scheduled times for one-on-one discussions, speed-dating style. Sponsored by MAG USA |
Tuesday, March 1 11:30 AM - 6:00 PM Location: Sebastian |
Experience Hall Open |
Tuesday, March 1 11:30 AM - 12:00 PM |
Networking in the Experience Hall Sponsored by Duty Free Holdings |
Tuesday, March 1 12:00 PM - 1:15 PM |
Lunch In The Experience Hall Sponsored by Qdoba |
Tuesday, March 1 |
Session 6: Evolving Airport/Concessionaire Relationships Both airport and concessions executives broadly agree that the old way of doing business may not make sense anymore. The pandemic eviscerated the terms of traditional airport-concessionaire contracts – in many cases alterations made to those terms nearly two years ago are still in flux today. As the dust settles and new contracts come up for bid, what’s the best framework? In Part 1, panelists will lay the groundwork with airports sharing funding realities and priorities, and concessionaires sharing financial realities as recovery continues. In Part 2, panelists will tackle issues of lease terms, pricing policies, build-out costs, MAGs and more. |
Tuesday, March 1 2:00 PM - 3:30 PM Location: Sebastian |
2023 Experience Hall Sales Office Hours
Get a jump on 2023! Meet with the AXN Biz Dev Team to select your 2023 Experience Hall exhibit space and view sponsorship offerings. |
Tuesday, March 1 3:00 PM - 3:30 PM Location: Sebastian |
Networking in the Experience Hall
Experience Hall Sponsored by Areas USA |
Tuesday, March 1 3:30 PM - 4:30 PM Location: Panzacola |
Session 7: Surviving And Thriving As An ACDBE Obtaining financing has been a challenge for airport concessions disadvantaged business enterprise operators in airports. Even pre-COVID, operators were calling on airports to take a more direct role in helping with financing challenges. Now, with those prime partners struggling to put their own balance sheets back in order, airports and small operators likely must find new ways to ensure that small businesses have the opportunity to compete for space and operate successfully. |
Tuesday, March 1 4:30 PM - 6:00 PM Location: Sebastian |
Experience Hall Happy Hour |
Tuesday, March 1 6:00 PM |
Experience Hall Closing |
Tuesday, March 1 8:00 PM |
Speakers’ Dinner Invitation Only |
Wednesday, March 2 | |
Wednesday, March 2 8:00 AM - 12:00 PM Location: Sebastian Registration |
Registration Desks Open |
Wednesday, March 2 8:00 AM - 2:00 PM Location: Sebastian |
Experience Hall Open Experience Hall Sponsored by Areas USA |
Wednesday, March 2 8:15 AM - 9:15 AM Location: Sebastian |
Breakfast and Networking in the Experience Hall |
Wednesday, March 2 9:30 AM - 11:00 AM Location: Panzacola |
Session 8: You’ve Launched A Diversity, Equity & Inclusion Initiative. Now What? The topics of diversity, equity and inclusion came to the fore in 2020 with most major companies now equipped with a basic framework for addressing inclusion issues. So, what’s next? How can companies and airports proactively engage with current and incoming employees to ensure each individual feels valued and empowered to grow within the organization? How can airports and companies respond as needs evolve within the communities each airport serves? Our panel of experts will address these and other questions, bringing forth best practices and cutting-edge thinking on these complex issues. Moderator: Melissa K. Montes, Publisher, Airport Experience® News Speakers: Lynnwood Bibbens, Chairman and CEO, ReachTV Carol Gaddis, Manager, Guest Relations, Department of Aviation, Hartsfield-Jackson Atlanta International Airport, and Vice Chair of the Diversity, Equity & Inclusion Committee for the American Association of Airport Executives Mark Gale, CEO and Director of Aviation, Fort Lauderdale-Hollywood International Airport Nikki Harland, Chief Operating Officer, Paradiès Lagardere General Session Room Sponsored by ReachTV |
Wednesday, March 2 11:00 AM - 12:30 PM Location: Sebastian |
Refreshment and Networking in the Experience Hall |
Wednesday, March 2 11:00 AM - 12:30 PM Location: Sebastian |
2023 Experience Hall Sales Office Hours
Get a jump on 2023! Meet with the AXN Biz Dev Team to select your 2023 Experience Hall exhibit space and view sponsorship offerings. |
Wednesday, March 2 12:30 PM - 1:45 PM Location: Sebastian |
Lunch in the Experience Hall Experience Hall Sponsored by Areas USA |
Wednesday, March 2 2:00 PM |
Experience Hall Closing |
Wednesday, March 2 2:00 PM - 3:15 PM Location: Panzacola |
Session 9: Director Panel |
Wednesday, March 2 3:15 PM - 3:30 PM Location: Panzacola Lobby |
Refreshment And Networking Break |
Wednesday, March 2 3:35 PM - 4:30 PM Location: Panzacola |
Session 10: Airport Opportunities Airport terminal construction and renovation has picked up steam again, and with the new activity comes a range of new opportunities for concessionaires. In this session airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas. |
Wednesday, March 2 6:30 PM - 7:30 PM Location: Panzacola |
AX Closing Event |